Replacement Policy:
1. Russian Blue Luster items are covered by a lifetime guarantee. An item may be returned for replacement due to a manufacturing defect and must be accompanied by original guarantee slip. THIS GUARANTEE IS NOT INTENDED TO COVER NORMAL WEAR AND TEAR. Merchandise returned for exchange or replacement under this guarantee is subject to a shipping and handling fee of $8.00 per item. NO REFUNDS.
2. Nevada Diamond CZ and Next Generation Collection items are covered by a Replacement Certificate and may be returned for replacement at any time for any reason per the following schedule based on catalog prices at JoleesJewels.com.
$75 & under - you pay $9.95
$76 to $200 - you pay 19.95
$201 & above - you pay $29.95
A returned piece will be replaced with the same item. If the item is no longer in inventory, an item of similar appearance and equal or greater value will be substituted. NO REFUNDS
Mail to:
Replacement Department
6 Peachwood Drive
Kingsville, ON N9Y 4G5
Dear Customer:
We want you to know how we handle the information you send us via the internet. Our Privacy Policy adapts to the internet's dynamic environment. We keep you informed by updating this Privacy Policy as our procedures change. Please review it occasionally to remain informed. This is the way we handle information:
Automatic Collection
Our Web server automatically recognizes the visitor's domain name (not the e-mail address) and records the visitor's browser and platform type (e.g., Netscape browser on a Microsoft platform).
Cookies
We use cookies to:
- Record the visitor's session information (such as the visitor's shopping selections when ordering),
- Record user-specific information on the pages the visitor selects for viewing,
- Retain the country of our site that you last visited.
E-mail Addresses
When a visitor gives us their e-mail address, or sends us e-mail correspondence, we retain their e-mail address. We do not share our e-mail lists with third parties for marketing purposes. We use e-mail addresses to communicate with you regarding your orders and other matters regarding transactions with us.
Visitor-Keyed Information
We retain information provided by our visitor, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number).
Telephone Numbers
Visitors who give us their telephone numbers online may receive telephone contact from our representatives regarding orders or requests they have placed online.
Security
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
Disclosure
If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.
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