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Replacement Policy

We take great pride in our attention to detail and workmanship and our products are made with the highest quality materials. To ensure lasting beauty, protect the item from contact with abrasives and avoid exposure to chemicals, lotions and perfumes. To clean, use only mild soap and water. Make sure to dry with a soft cloth. THIS GUARANTEE IS NOT INTENDED TO COVER NORMAL WEAR AND TEAR. NO REFUNDS, REPLACEMENT ONLY

1. Russian Blue Luster items are covered by a lifetime guarantee. An item may be returned for replacement due to a manufacturing defect. To receive a replacement, send the damaged Blue Luster CZ jewelry item, together with a copy of the purchase receipt and $9.95 USD for shipping and handling (per item) to the address below.


2. Sterling Essence and Next Generation items are covered by a lifetime guarantee. To receive a replacement, send the damaged jewelry item, together with a copy of the purchase receipt and a check for the amount set forth below based on your purchase price, excluding taxes, for shipping and handling (per item) to the address below.

If you paid $75 or less - send $9.95 USD
If you paid $76 to $199.00 - send $19.95 USD
If you paid $200 to $499.00 - send $29.95 USD
If you paid $500.00 or more - send $49.95 USD

Please properly package the item(s) in a padded envelope or a small box to avoid loss or damage in transit. Should your item(s) no longer be available, an item of similar style and value will be provided. ITEMS RECEIVED WITHOUT A CHECK IN THE PROPER AMOUNT AND PURCHASE RECEIPT WILL BE DISCARDED. Please make check payable to and ship to:

Product Replacement Department
PO Box 1059
Helen, GA 30545

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